Technical WordPress Support Intern

This position is now closed

AWESEM is a web design and development agency, specialising in WordPress.

Your Tasks

We have a vacancy for a Technical Support Intern to provide entry level support for our WordPress themes and plugins customers. With guidance and assistance from existing staff, the IT Intern will:

  • Provide technical support to customers
  • Monitor and manage online support forum
  • Monitor and manage queries via ZenDesk support system
  • Develop standard responses to common queries
  • Write FAQs and documentation to help our customers set up their websites and use our products
  • Help to test new software releases

Your Skills

This role provides an excellent opportunity to develop in a rapidly growing IT start up.

Successful candidates will have the following characteristics:

  • Excellent IT and web skills (familiarity with WordPress would be a significant advantage)
  • Good communication skills and written English
  • An eye for detail and be well organised
  • Care about delivering good customer service and support
  • Be patient and diplomatic
  • Able to work under own initiative and be self motivated
  • Enthusiastic and flexible to adapt to needs of a rapidly growing business

Nice-to-have experience

  • WordPress theme design & development
  • Knowledge of HTML & CSS
  • Knowledge of PHP and maybe even MySQL

Location

24th Floor Portland House, Bressenden Place, London, SW1E 5BH

Salary

Please let us know your salary expectation.

The Application

Interested? More questions? Get in touch!

Please email your application to hello [at] awesem.co.uk and tell us something about yourself, your knowledge of WordPress, your experience/sites/portfolio and what you feel you could bring to AWESEM.

We look forward to hearing from you.

Closing Date

This position is now closed

Telephone

+44 (0) 20 7193 1411

Address

Portland House
Bressenden Place
London, SW1E 5RS, UK

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