Web Support

Sadly, one of the common stories we hear is where the guys who built a client’s website seem to magically disappear after the last invoice is paid and, inevitably, when changes are needed there’s no one who knows about the site. This story goes against our philosophy for two reasons.

Firstly, when we finish a site build, our clients can make most of the changes themselves and shouldn’t need us too often. Secondly, we see all of our clients as potential long term partners.

Support and maintenance covers a diverse range of tasks and ongoing monitoring to ensure client sites are always secure and performing at their best. Just a few of the areas this covers include:
  • WordPress Core and Plugin Updates
  • Daily Backups
  • Security Monitoring and Scanning
  • Uptime Monitoring
  • SEO Monitoring
  • Performance Monitoring
  • Regular Site Audits
Support and maintenance is key for any new site and especially soon after launch. We find that with the right support in place a site owner will rarely have to come back to us for common problems like site hacks, downtime, backups or updates because that’s all covered in a simple support agreement. With some clients, all we do is support their sites if and when they need it. If you want to know more about our services then get in touch.
Of course, we understand that some site owners are looking for maintenance without added support hours. If that sounds like you and your organisation, our Site Care plans might be more suitable. Taking care of monthly maintenance tasks with the scope for enhanced SEO, Support, or Security, AWESEM Site Care is a one stop shop that bundles together everything you need to keep your site secure and performing at its best.

For more information about Site Care and to tailor the perfect maintenance plan for your business, visit the AWESEM Site Care hub.

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